FAQ

Why is there organic alcohol in your ingredients?

The alcohol is an ingredient in the tamari that we use (it’s listed inside the parentheses of the tamari ingredients.) Since the tamari is wheat free, they use a small amount of organic corn alcohol to facilitate fermentation. By the time the crackers have been baked, the alcohol evaporates, but the flavor remains.

Do you ship out of the country?

We do not ship internationally because it is very expensive; however we are distributed in a few other countries. Please visit http://www.marysgonecrackers.com/ns/distributors.php for international distributors. Our Canadian distributors can be found at http://www.marysorganiccrackers.com/ns/distributors.php.

Who is your kosher certifier?

Up until recently, it was Kosher Overseers of America (KOAOA), but they merged with Orthodox Union (www.ou.org) who is now our certifier.

Are your crackers raw/dehydrated?

No, our crackers are baked in ovens at temperatures in the 350 degree Fahrenheit range.

I'm allergic to soy, will you ever consider making crackers without soy?

The soy that we use in our crackers and in our Sea Salt Sticks & Twigs (Chipotle Tomato and Curry do not have added soy) is from fermented organic gluten-free tamari. People who have soy allergies or intolerances (including our founder Mary Waldner) are allergic to the protein in soy. When fermentation takes place, the structure of the soy protein is altered, making it safe for 99% of people with soy allergies to eat. The fermentation process adds other properties that make the soy more beneficial as well. Traditional Asian cultures who have been eating soy products for a long time have always taken the time to ferment the soy before eating it. It’s only been a recent phenomenon in Western diets that whole unadulterated soy, in the form of soy flour, soy milk, soy beans, etc. has been eaten.  
http://www.foodnavigator.com/Science-Nutrition/Fermenting-takes-the-allergy-out-of-soy-studies.  
 
The chocolate chips that we use in our cookies contain soy lecithin, but again, soy lecithin is an extract from soy oil and does not contain any soy protein, so most people will do fine with that ingredient. Here is an internet site that discusses this as well. http://abcnews.go.com/Health/AllergiesFood/story?id=4521231.

Where is the best by/expiration date?

On our cracker boxes, the expiration date and batch number are embossed into the side of the box on the nutrition panel. It can be hard to see sometimes and you have to hold it up to the light. On our Sticks & Twigs bag, the expiration date and batch number are stamped in ink on the bottom right side. On our cookie boxes, the expiration date and batch code are embossed into the top flap of the box.

Where can I purchase your products?

The website has a store locator for all locations in the US. For locations in Canada, consult our Canadian website www.marysorganiccrackers.com . Customers may also purchase crackers directly from us, Amazon.com or glutenfreemall.com.

Do you have any other products?

We currently make the crackers in 5 flavors: Original, Caraway, Herb, Black Pepper, and Onion. There are 3 flavors of Sticks & Twigs: Sea Salt, Chipotle Tomato, and Curry. And now we have love Cookies! They currently are available in Ginger Snap, N'Oatmeal Raisin, and Chocolate Chip. There are plans for more products in the future.

Are your products completely Gluten Free?

Our facility is dedicated gluten-free, so we do not bring gluten containing ingredients into our building. We also test our ingredients and our finished products, on occassion, to be sure that they are not contaminated. The test we use detects gluten at a 5 parts per million (ppm) level and our products and ingredients have always come up as 'less than 5 ppm,' which means no detectable gluten. Since there is no universal standard set yet that defines gluten free, companies can say that their products are gluten free without mentioning that there might be cross contamination.

Are your products sugar free?

We add no sweeteners to our crackers or our Sticks & Twigs. 
 
Our love Cookies contain organic coconut palm sugar and organic tapioca syrup, both low glycemic sweeteners. The Ginger Snaps also have some molasses. The only cane sugar in the cookies is in the organic chocolate chips we use.

Do your products contain nuts or have a chance of cross contamination with nuts?

None of our products contain nuts and our crackers and pretzels (Sticks & Twigs) have no chance of cross contamination because they are made in our nut-free facility. 
 
Originally, our cookies were made in another facility where nuts (and other ingredients we don’t use) were used in other products, which is why we printed an allergy caution statement on our cookie boxes. Since April 2010, we have brought the cookie production into our own facility where there is no chance for nut or dairy or egg contamination. We will change our boxes at the next printing.

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